Can facade remediation be carried out while residents remain in the building?

Yes. Facade remediation can often be delivered while a residential building remains occupied, although the approach depends on the building, the scope of the works and the conditions identified. Access, sequencing, safety, resident communication and site logistics all need to be planned around continued occupation. Some disruption is unavoidable, but careful coordination can help reduce its impact on residents.

How are residents kept informed during facade remediation?

Communication should provide residents with clear and timely information about forthcoming works, expected disruption, changes to access and activities taking place close to their homes. Established communication routes also allow residents to raise questions or individual requirements. Where required by the client or project, Resident Liaison Officers can help maintain communication between residents and the delivery team.

How can disruption to residents be reduced during facade remediation?

Disruption can be managed through measures such as careful sequencing, coordinated site logistics, advance communication and consideration of when particularly disruptive activities take place. The appropriate approach will depend on the building and remediation programme. The objective is not to suggest that major construction can be disruption-free, but to identify and reduce avoidable impacts wherever reasonably possible.

What happens when facade remediation affects windows or balconies?

Work to the external wall may require activity around windows, balconies or other areas immediately outside individual homes. Residents may need advance notice of temporary restrictions, access requirements or preparations associated with the work. Where access inside a property is required, this should be coordinated with the affected household so residents understand when access is needed and what the work is expected to involve.

What role does a Resident Liaison Officer have during remediation?

A Resident Liaison Officer can act as a point of communication between residents and the project delivery team. Depending on the project, this may include communicating forthcoming activities, coordinating access requirements, responding to resident queries and helping relevant concerns reach the appropriate members of the team. The requirement for an RLO will depend on the client and individual project rather than applying automatically to every remediation scheme.

Does an occupied Higher-Risk Building have additional requirements during facade remediation?

Where an occupied residential building falls within the Higher-Risk Building regime in England, relevant remediation work may also be subject to additional building-control, dutyholder and information-management requirements. Specific resident engagement responsibilities also apply to occupied Higher-Risk Buildings, with defined duties placed on the relevant accountable persons. Our guide to facade remediation on Higher-Risk Buildings explains the wider regulatory considerations in more detail.

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